Information about shipments

A Plant Passport is added to each order in my shop. Sent orders are perfectly protected against damage.

In winter, a Heat-Pack is placed in each package. You can be sure that your plant will be transported in the best conditions.

Privacy policy

Privacy policy of the Hoya Love by Agnes Store https://www.hoyalove.com ("Shop")

Dear User!

We care about your privacy and we want you to feel comfortable while using our services. Therefore, below we present the most important information about the rules for processing your personal data by us and cookies that are used by our Store. This information has been prepared taking into account the GDPR, i.e. the general data protection regulation.

 PERSONAL DATA ADMINISTRATOR

AGNIESZKA KATARZYNA FRĄCKIEWICZ, an entrepreneur running a business under the name HOYA LOVE Agnieszka Frąckiewicz, entered into the Central Register and Information on Economic Activity kept by the minister responsible for economy and keeping the Central Register and Information on Economic Activity, NIP 7792272892, REGON number 302518795, ul. Jeziorna 17, 62-060 Strykowo.

If you want to contact us in relation to the processing of your personal data by us, write to us at the following e-mail address: agnieszka@frackiewicz.net.

YOUR POWERS

You have the right to request: access to your personal data, including obtaining a copy of your data (Article 15 of the GDPR or - if applicable - Article 13 (1) (f) of the GDPR),

rectify them (Article 16 of the GDPR),

deletion (Article 17 of the GDPR),

processing restrictions (Article 18 of the GDPR),

transferring data to another administrator (Article 20 of the GDPR).

And also the law:

object at any time to the processing of your data:

for reasons related to your particular situation - to the processing of personal data concerning you, based on art. 6 sec. 1 lit. f GDPR (i.e. on our legitimate interests) (Article 21 (1) of the GDPR);

if personal data are processed for direct marketing purposes, to the extent that the processing is related to such direct marketing (Article 21 (2) of the GDPR).

Please contact us if you want to exercise your rights. You can express your objection to our use of cookies (about which you can read below) using the appropriate browser settings.

If you believe that your data is being processed unlawfully, you can submit a complaint to the President of the Office for Personal Data Protection.

PERSONAL DATA AND PRIVACY

Below you will find detailed information on the processing of your data depending on your actions.

  1. Placing an order in the Store

For what purpose?

execution of your order

On what basis?

sales contract (Article 6 (1) (b) of the GDPR) legal obligation related to accounting, obliging us to process your personal data (Article 6 (1) (c) of the GDPR)

How long?

for the duration of the above-mentioned contract until the expiry of the legal obligation related to accounting

in addition, your data will be processed until the end of the period in which it is possible to pursue claims - by you or by us (see the last table of this section for more information)

What will happen if you do not provide your data?

you will not be able to place an order

 

  1. Creating an account in the Store

For what purpose?

implementation of the contract for the provision of account management services in the Store

On what basis?

 contract for the provision of services (Article 6 (1) (b) of the GDPR)

How long?

until the account is deleted by you or by us at your request in addition, your data will be processed until the end of the period in which it is possible to pursue claims - by you or by us (see the last table of this section for more information)

What will happen if you do not provide your data?

you will not be able to create an account and use its functions, such as viewing order history or checking the status of an order

  1. Establishing contact with us (e.g. to ask a question)

For what purpose?

handling your inquiries or notifications

On what basis?

a contract or actions taken at your request to conclude it (Article 6 (1) (b) of the GDPR) - if your inquiry or notification concerns a contract to which we are or may be a party to our legitimate interest in processing Your data in order to communicate with you (Article 6 (1) (f) of the GDPR) - if your inquiry or notification is not related to the contract

How long?

for the duration of the contract that is binding on us or - if the contract is not concluded - until the end of the claim period - see the last table in this section * until the end of the claim period - see the last table of this section - or until we take into account your objection to processing * in addition, your data will be processed until the end of the period in which it is possible to pursue claims - by you or by us (see the last table of this section for more information)

What will happen if you do not provide your data?

we will not have the option answering your inquiry or application * depending on which is applicable and which is the earliest

 

  1. Browser settings or other similar action permitting analytical activities

For what purpose?

analysis of the way you use and navigate the Store's website in order to adapt the website to the needs and behavior of Users (you can read more about this in the "Analytical activities" and "Cookies" section of the Privacy Policy)

On what basis?

our legitimate interest in the processing of data for the above-mentioned purpose (Article 6 (1) (f) of the GDPR)

How long?

until the cookies used for analytical purposes expire or delete them *

What will happen if you do not provide your data?

we will not take into account your preferences regarding the use of the Store in the works on its development * depending on which is applicable and which is the earliest

 

  1. Your consent to receive marketing content from us (e.g. information about special offers)

For what purpose? sending marketing information, especially special offers

On what basis?

Your consent to our marketing activities (Article 6 (1) (a) of the GDPR)

How long?

until you withdraw your consent - remember, you can withdraw your consent at any time. The processing of data until you withdraw your consent remains lawful. in addition, your data will be processed until the end of the period in which it is possible to pursue claims - by you or by us (see the last table of this section for more information)

What will happen if you do not provide your data?

you will not receive our marketing materials, including information about our special offers

 

  1. Taking an action or omission that may result in claims related to the Store or our services

For what purpose?

establishing, investigating or defending any claims related to the concluded contract or provided services

On what basis?

our legitimate interest in the processing of personal data for the above-mentioned purpose (Article 6 (1) (f) of the GDPR)

How long?

until the expiry of the limitation period for claims or until we consider your objection to processing *

What will happen if you do not provide your data?

no possibility to establish, assert or defend claims * depending on which is applicable and which is the earliest

 

ANALYTICAL ACTIVITIES

As part of the Store, we conduct analytical activities aimed at increasing its intuitiveness and accessibility - it will happen to you if you allow such activities. As part of the analysis, we will take into account the way you move around the Store - e.g. how much time you spend on a given subpage, or which places in the Store you click. Thanks to this, we can adjust the layout and appearance of the Store and the content posted therein to the needs of Users.

 

DATA SAFETY

When processing your personal data, we use organizational and technical measures in accordance with the applicable law, including encryption of the connection with an SSL certificate.

 

COOKIES

Our Store, like most websites, uses the so-called cookies (cookies).

These files:

are saved in the memory of your device (computer, telephone, etc.);

do not change the settings of your device.

In this Store, cookies are used for the purposes of:

remembering your session

statistical

marketing

sharing the Store's functions

To learn how to manage cookies, including how to disable them in your browser, you can use your browser's help file. You can read the information on this subject by pressing the F1 key in the browser. In addition, relevant tips can be found on the following subpages, depending on the browser you use:

Firefox

Chrome

Safari

Internet Explorer / Microsoft Edge

Below you will find information about the functions of the cookies we process and their validity period.

cookie name

Cookie validity

cookie function

_ga

2 years

This cookie is set by Google Analytics. The cookie is used to calculate visitor, session, campaign and website usage data to compile a website analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors

_gid

1 day

This cookie is set by Google Analytics. The cookie is used to store information about how visitors use the website and helps in compiling an analytical report on how the website is performing. The data collected, including the number of visitors, the source from which they come, and the pages visited in ano anonymous

 

By using the appropriate options of your browser, you can at any time:

 delete cookies,

block the use of cookies in the future.

In such cases, we will no longer process them.

More information about cookies can be found on Wikipedia.

 

EXTERNAL SERVICES / DATA RECIPIENTS

We use the services of external entities that support us in running our business. We entrust them with processing your data - these entities process data only on our documented instruction. Below you will find a list of recipients of your data:

ACTION OF THE DATA

RECIPIENT DATA

TRANSFER OUTSIDE THE EUROPEAN UNION

any action in connection with the Store

operator of the internet trading platform

does not take place

staying on the Store's website with the settings allowing for analytical activities

the entity enabling analytical activities on the website

does not take place

place an order in the Store

payment provider

does not take place

the entity providing the delivery of the goods

does not take place

  

Moreover:

relevant public authorities to the extent that we are required to provide them with data.

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